Services Limited recognises that all children have a right to protection from
abuse and is committed to safeguarding the welfare of children and young
people. The policy applies to all staff who act on behalf of the organisation
and who come directly into contact with children. The policy is based on the
welfare of the children is paramount;
children without exception have the right to protection from abuse regardless
of gender, ethnicity, disability, sexuality or beliefs;
concerns and allegations of abuse will be taken seriously and responded to
swiftly and appropriately;
member of staff who during their work have any kind of contact (direct or
indirect) with children and their families has a responsibility to safeguard
and promote the welfare of children;
commitment to safe recruitment, selection and vetting;
Definitions of Abuse
The term ‘child
abuse’ is a generic term encompassing all maltreatment of children. Child abuse
is any form of physical, emotional or sexual mistreatment or lack of care that
leads to injury or harm. Abuse can happen to a young person regardless of their
age, gender, race or ability.
Physical abuse may involve hitting,
shaking, throwing, poisoning, burning or scalding, drowning, suffocating or
otherwise causing physical harm to a child.
Emotional abuse is the regular
emotional ill treatment of a child such as to cause severe and persistent adverse
effects on the child’s emotional development.
Sexual abuse involves forcing or
enticing a child or young person to take part in sexual activities, whether or
not the child is aware of what is happening.
· Neglect is the deliberate
and persistent failure to meet a child’s basic physical and/or psychological
needs, likely to result in the serious impairment of the child’s health or
We will aim to safeguard children by:
children protection guidelines through procedures and a code of conduct for
recruitment, selection and vetting procedures that include checks into the
eligibility and the suitability of all staff who have direct or indirect contact
staff or contractors will be appropriately trained and managed to ensure their
skills and knowledge match the level of contact they have with children through
members of staff that come into contact of any member of the public will subject
to a DBS check.
are committed to reviewing our policy and good practice regularly.
Action to be taken
is the duty of all members of staff (including contractors) to be vigilant and
watch out for any indications of child abuse. Any member of staff who knows or
suspects that abuse may be happening should report their suspicions immediately
to their Contract Manager who is nominated by Quality Heating Services Limited
to act on their behalf in referring allegations of suspicions of neglect or
abuse to the statutory authorities.
should not be discussed with anyone, other than the persons named above.
incidents should be reported immediately.
the situation is an emergency (i.e. where the immediate safety of a child is at
risk) then staff members should call for assistance immediately (by calling 999
and/ or getting help from another responsible adult) and intervene to protect
the child from further harm if it is safe and possible to do so.
discovery of, or suspicion of, abuse staff should inform the person in charge
or their Contract Manager who will decide on the course of action to be taken.
reports of abuse should immediately be investigated and acted upon by the
person in charge. All cases will be referred to social services without delay
by the Manager. In situations where there is evidence of a criminal act the
case should be reported immediately to the police.
staff should ensure that they co-operate with police or social services
facts, incidents, assessments and discussions related to the suspicions should
be recorded clearly and accurately.