Quality, Honesty & Safety
    

   Quality Heating Services Ltd

   Company Registration Number: 3014826 

Who Are We?

QHS is a very well established 100% family owned and run business that has been continuously trading for well over 25 years. Some of the Directors and staff have worked at QHS for decades, whilst many others have also been loyal to the company for many years. This inherent developed foundation of staff stability and expertise has enabled QHS to have successful long-term working relationships with numerous clients, leading over the last few decades to many productive partnerships and an enviable track record.

Funnily enough, a minority of all QHS staff work at our Head Office, due to the fact that the vast majority of staff that QHS employ are permanently “on the road” highly trained field operatives, most of whom are experienced qualified gas or electrical engineers.

That said, there is still a friendly, yet sufficiently sizeable and supportive dedicated back office team at QHS’s Head Offices in High Wycombe to ensure both our own field operators and our customers get all the necessary back up, be it call handling, arranging appointments for engineers, procurement, technical support, accounts, marketing support, administration or management. QHS also has a large fleet managed from High Wycombe (which commenced transitioning to being an all-electric fleet in Summer 2021) in order to enable all its field operatives to stay continuously on the road servicing customers’ needs in an environmentally friendly way, which in turn pleases our clients.

Many of QHS’s clients, such as local authorities with large social housing stocks, require access to a QHS member of staff 24/7 so that their residents get the fastest response possible from a QHS engineer.

QHS staff pride themselves on safely and honestly driving the highest possible quality and service delivery standards, as it is entirely thanks to their dedication that QHS is able to consistently fulfil, and often exceed, its obligations to its many valued clients.

One of QHS’s core values is safety, so since the start of the pandemic its staff has developed a real resilience in dealing with the still on-going knock-on operational effects of COVID-19, ensuring the safest possible working environment for its staff and customers, working closely in collaboration with its clients to achieve the most efficient and safest way to deliver on site services to their residents.

QHS have signed the Armed Forces Covenant and as an Armed Forces friendly employer has registered with the Forces Families Jobs Forum as recognises the armed forces community unites the country and demonstrates the value of their contribution. The Armed Forces Covenant is a written and publicised voluntary pledge from businesses and other organisations who wish to demonstrate their support for the armed forces community.

The covenant can be signed by a business or other organisations of any size, and from any industry whether they are an employer of a member of the armed forces community or simply wish to acknowledge publically their support for the armed forces. Thousands of companies and organisations have signed the covenant in addition to QHS, these include major names such as Asda, Vodafone, Facebook, Virgin Media, Royal Mail, RBS and Lloyds banking group.

As part of our commitment we have publicised what we have agreed to deliver under the Armed Forces Covenant we have signed on our website, and have set out how we will seek to honour these commitments, and as so required to do, willingly invite feedback from the Service community and our customers on how we are doing in this reqgard. To do this please use our General Feedback Form

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Our Customer Stories