Quality, Honesty & Safety

   Quality Heating Services Ltd

   Company Registration Number: 3014826 

COVID-19 procedures

The government, HSE regulators, clients and QHS are all having to adhere to robust procedures to ensure they can safely work in the workplace and in customer’s homes during the pandemic.

We will always put the safety of our residents, customers and staff first, but often it is only the engineer who can assess the risk first hand. If an engineer is unsure they have to contact their Contract Manager.

We will update you as things change but at present our work is emergency repairs and landlord safety checks, both of which are still classed as essential work. Maintaining hot water is also classed as an essential by the regulator. As we move to the summer, heating is less of an issue but on occasions fan heaters may have to be left.

IMPORTANT: If there is anyone in your household who is self-isolating or has symptoms of COVID-19, non-urgent appointments must be re-arranged until end of the isolation period or clear of COVID-19.

Please help us all stay safe by cancelling or rescheduling your non-urgent appointments if anyone in your household develops symptoms or must isolate due to COVID-19.

How will engineers work safely in my home?

We have set up protocols which protect you, your family and our engineers when they are working in your home by following ‘HANDS – FACE – SPACE’ and always using appropriate PPE (Personal Protective Equipment).

PPE includes:

  • Anti-bacterial hand gel
  • Anti-bacterial wipes
  • Soap
  • Approved face coverings
  • Disposable gloves
  • Protective eye wear
  • 2 metre space reminder tabard
  • Polythene waste bags with no holes


Our engineers will use disposable gloves, hand soap, anti-bacterial hand gel and anti-bacterial wipes to:

  • Clean/ sanitise their hands before, during and after the work
  • Clean all work surfaces touched before and after the job
  • Sanitise everything touched – work surfaces, door handles, tools &  equipment

Our engineers will open a window in the room they are working to ensure recommended ventilation while they work, sanitising the handle after closing it again before they leave.

The engineer’s disposable gloves are changed after each job, the old pair being put in a polythene waste bag for safe disposal.

Our engineers won’t offer their handheld computer for signing after the job is completed as they normally do, but can’t now do this to prevent any transmission risks and keep a 2m distance.


Our engineers will wear a protective face masks at all times during the visit and will also wear protective eye wear as necessary.

The engineers will wear their facial PPE from the moment they ring your door bell/ knock on your door until they return to their vehicle.


In line with government guidelines, our engineers will always keep a 2 metre distance from the resident and any household members by;

  • After ringing the doorbell/ knocking on the door, they step back 2 metres which will allow the resident to answer the door at a safe distance.
  • The engineer will ask if anyone in the property has COVID or is isolating to ensure the job can be done safely. If the engineer is unsure they will call the manager for help and advice. The engineer will then explain what the work is and how it will be done. 
  • While being shown to the room where the work is, the engineer will keep 2 metres away from the resident.
  • Once the engineer is in the room the resident and everyone else in the property will need to stay in a separate room to the engineer.
  • Once the job is complete, the engineer will clean and sanitise as explained above and once the engineer is back outside the resident will get a full explanation of the work done from a 2 metre distance.

Our engineers are also issued a 2 metre space reminder tabard which they wear at all times to ensure the space is maintained.

Personal Protective Equipment (PPE)

After putting in place the government and HSE protocols to ensure the safety of our engineers, residents and customers, we can remain open and operation as we are COVID-19 secure.

If you would like further information regarding our protocols then please click here

Alternatively, if you have any concerns or questions regarding our company and COVID-19 or our protocols, then please email in to customer.services@qhs.co.uk or contact us on 01494 795000.


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