QHS Constantly Works With Social Housing Customers For A Better Tomorrow, Today
QHS provides a 24/7 service primarily within the social housing sector, covering the installation, servicing and repair of both electrical and gas fired central heating appliances, systems and controls. QHS prides itself on the highest level of service and support that it gives to all residents in social housing.
One of the key challenges we all face is gaining first time access to properties, to identify and complete the required tasks like the legally required annual Landlord Gas Safety Checks. If required, we offer out of hours appointments for residents with hard to manage schedules.
One of the key drivers for identifying the condition of electrical installations within a property is the change of tenancy Electrical Installation Condition Report programme and without access we can’t carry out these important gas and electrical checks. These cyclical tests and inspections are vital to ascertain the overall condition of an installation and they help our clients build their planned maintenance programmes, such as re-wires, electrical heating upgrades, smoke, heat and CO detector replacements, as well as allowing us to carry out any remedial gas or electrical works required that may have been identified during the inspection and authorised by our clients.
Communication and education is key in helping residents’ understand the importance of allowing our engineers and electricians access. At QHS we engage with residents in various ways, including phone, email and our website. This enables good two-way collaboration, helping us all understand their expectations and aspirations, whilst ensuring they in turn understand the benefits to them. Our ongoing commitment to diversity throughout our workforce gives QHS the ability to communicate with the vast majority of residents in their own language, as it has employees who between them can speak 12-14 different languages, plus we have external support when translation services are necessary.
We strive to remain connected with all residents at all times and the use of our website and social media is something we continue to utilise to emphasise the importance of both gas and electrical safety. We always endeavour to reach out to our more vulnerable residents and those who may not have access to the internet, to achieve the best long-term workable solution for not just residents, but also housing associations and local authorities.
At QHS we expect every one of our gas and electrical engineers to be fully aware of the care and consideration when working in and around residents’ homes, as we appreciate the importance of both caring for and understanding those that we serve.